User experience loop in software.
As experienced designers and product designers, our goal would be to complete a user experience loop.
What is a user experience loop
When a user starts to use a software, a user begins by doing an action in our software.
But how a user stops use of our software is an equally important part of software lifecycle and software experience.
When a user is using a software, user takes many different actions and steps to then accomplish a certain outcome, and when the same user stops their journey in our software until they come back to use our software the next time, is a user experience loop.
As software application designer Our goal is to make it a loop and not get a user dropped from our software with lesser intention to come back to use our software.
The goal of a software designer and product designer is to keep this loop closed and not let any user find a reason to get dropped from this user cycle. Now you must be asking, how do we identify these points of user drop.
These can be identified by simply using our software rigorously (not from user testing or software testing perspective but from ease of use and experience perspective, which is slightly different). If you can allot sufficient time and a resource to only test our software and go through all available processes and features, with the objective of finding loop ends, which might be a point of user drop. You can at least find 90% of these user drop points and patch them. And even that percentage is good enough because as you can see, it will prevent 9 out of 10 potential users who are to be dropped from using our software.
There is a related article that I have posted on my blog, it has some visuals that explain this user experience loop, for a particular software.
For those who are stuck in a decision loop of deciding which features are worthy of MVP / Launch and which features are considerable for a backlog or elimination, I have written a framework that will ensure you choose the right combination of features for development and launch. Read it here.
Thank you for reading this blog post.
